Payment Policy
Effective Date: 02.05.2025
1. Introduction
This Payment Policy outlines the terms and conditions governing the purchase of credits and payment processing for AI Tool ("Service"). By making a purchase, you agree to this Payment Policy.
2. Credit Purchases
2.1 Credit System
The Service operates on a credit-based system. You must purchase credits to access and use the Service's features.
2.2 Credit Packages
We offer various credit packages at different price points. Current pricing is displayed on our website and may be updated at our discretion.
2.3 Credit Validity
Unless otherwise stated at the time of purchase, purchased credits do not expire and remain available in your account indefinitely.
3. Payment Methods
We accept the following payment methods:
- Credit and debit cards (Visa, Mastercard, American Express)
- Digital payment platforms (as available in your region)
- Other payment methods as displayed at checkout
All payments are processed through secure third-party payment processors.
4. Pricing and Currency
4.1 Displayed Prices
All prices are displayed in the currency specified at checkout. Prices may vary based on your location and applicable taxes.
4.2 Taxes and Fees
You are responsible for paying all applicable taxes, duties, and fees associated with your purchase, including VAT, GST, or sales tax as required by your jurisdiction.
4.3 Price Changes
We reserve the right to modify our pricing at any time. Price changes will not affect credits already purchased.
5. Payment Processing
5.1 Authorization
By providing payment information, you authorize us to charge the payment method for the selected credit package.
5.2 Payment Confirmation
You will receive a payment confirmation via email upon successful completion of your transaction.
5.3 Failed Payments
If a payment fails, we will notify you and may suspend access to the Service until payment is successfully processed.
6. Refund Policy
6.1 General Policy
All credit purchases are non-refundable except as required by applicable law or in the following circumstances:
- Technical errors resulting in duplicate charges
- Credits not delivered to your account due to system errors
- Service unavailability for extended periods
6.2 Refund Requests
To request a refund for eligible circumstances, contact us at support@getaitoo.io within 14 days of purchase with:
- Your account email
- Transaction ID or receipt
- Detailed explanation of the issue
6.3 Refund Processing
Approved refunds will be processed within 10 business days to the original payment method.
7. Billing Information
7.1 Accurate Information
You must provide accurate and complete billing information. We are not responsible for failed transactions due to incorrect information.
7.2 Security
Your payment information is processed securely through encrypted connections. We do not store complete credit card details on our servers.
8. Promotional Credits and Discounts
8.1 Promotional Offers
We may occasionally offer promotional credits, discounts, or special pricing. These are subject to specific terms and conditions stated at the time of the offer.
8.2 Restrictions
Promotional credits may:
- Have expiration dates
- Be non-transferable
- Not be combined with other offers unless explicitly stated
9. Account Credits and Balance
9.1 Credit Usage
Credits are deducted from your account based on your usage of the Service according to our published rate schedule.
9.2 Balance Tracking
You can view your current credit balance in your account dashboard at any time.
9.3 No Cash Value
Credits have no cash value and cannot be exchanged for money.
10. Chargebacks and Disputes
10.1 Dispute Resolution
If you have concerns about a charge, please contact us at support@getaitoo.io before initiating a chargeback with your payment provider.
10.2 Chargeback Consequences
Initiating an unjustified chargeback may result in:
- Immediate suspension of your account
- Forfeiture of unused credits
- Termination of access to the Service
11. Service Interruptions
We are not liable for any disruption to the Service caused by payment processing issues, including those related to third-party payment processors.
12. Changes to Payment Policy
We reserve the right to modify this Payment Policy at any time. Changes will be effective upon posting to our website. Continued use of the Service after changes constitutes acceptance of the revised policy.
13. Governing Law
This Payment Policy is governed by the same laws specified in our Terms and Conditions.
14. Contact Information
For questions regarding payments, billing, or refunds, please contact us at: support@getaitoo.io